Experts in this field are human factor specialists who have focused their studies on how people interact with public retail spaces such as shops and shopping centres. Ergonomics relate to the effect of certain activities on the body, in this case, the effect that public facilities might have on people including the walkways, amenities, and environment in these spaces. There is considerable potential for members of the public and employees to be injured or subjected to discomfort in these areas and as they are complex spaces they require a rigorous assessment by a specialist in ergonomics to ensure that every element is conducive to a safe and welcoming environment.
Some of the consequences of poor ergonomics in these spaces can be very detrimental – slip hazards, improper egress in the event of an emergency, or general discomfort for the workers. The ergonomics of point of service are very important, as this is where employees will spend a large amount of time and their safety and comfort is very important for delivering high-quality service and keeping them well.
Ergonomics expertise in this area is usually sought to promote the well-being of employees especially, and to ensure safe practices are being promoted and enforced. Protecting employees in this way both safeguards their personal health and the interests of the employer, protecting them from legal action. Without this awareness, employees can suffer injuries precluding them from work for short or long term stretches, sometimes permanently.
Experts in this area come from many professional backgrounds. Some will be trained ergonomists, some are WH&S experts, occupational therapists, human factor experts specialising in systems of work, or even engineers focused on safe work environments. They may also come from a medical background, from physiotherapists and chiropractors to doctors specialising in limb or spine injuries. The specific specialisation and background needed in your retail ergonomics expert will be determined by the matter which requires examination.
At the bottom of this profile are brief details of a number of the experts that Expert Experts represents. Call our office to discuss your requirements and to obtain a recommendation that suits your needs and budget.
Expertise in Action
Experts in the ergonomics of retail can be called upon to assist in cases relating to workplace policy, civil planning, signage and safety measures, seating and standing at the point of service, and injuries sustained due to improper ergonomics.
For some fields of expertise we have some sample sections of de-identified reports. Please contact our office if you are interested in a sample.
The overall cost of expert opinion depends on the services required. Some of the key factors that affect the cost of advice include:
- The need for a view or inspection of a location
- The quantity of documentary material to be reviewed
- Whether there are reports of other experts to be reviewed and commented on in detail
- Whether there is a need for conferences with the expert either in person or by telephone/Skype