Experts in this field are human factor specialists who have focused their studies on how people interact with public retail spaces such as shops and shopping centres. Ergonomics relate to the effect of certain activities on the body, in this case, the effect that public facilities might have on people including the walkways, amenities, and environment in these spaces. There is considerable potential for members of the public and employees to be injured or subjected to discomfort in these areas and as they are complex spaces they require a rigorous assessment by a specialist in ergonomics to ensure that every element is conducive to a safe and welcoming environment.

Some of the consequences of poor ergonomics in these spaces can be very detrimental – slip hazards, improper egress in the event of an emergency, or general discomfort for the workers. The ergonomics of point of service are very important, as this is where employees will spend a large amount of time and their safety and comfort is very important for delivering high-quality service and keeping them well.

Ergonomics expertise in this area is usually sought to promote the well-being of employees especially, and to ensure safe practices are being promoted and enforced. Protecting employees in this way both safeguards their personal health and the interests of the employer, protecting them from legal action. Without this awareness, employees can suffer injuries precluding them from work for short or long term stretches, sometimes permanently.

Experts in this area come from many professional backgrounds. Some will be trained ergonomists, some are WH&S experts, occupational therapists, human factor experts specialising in systems of work, or even engineers focused on safe work environments. They may also come from a medical background, from physiotherapists and chiropractors to doctors specialising in limb or spine injuries. The specific specialisation and background needed in your retail ergonomics expert will be determined by the matter which requires examination.

At the bottom of this profile are brief details of a number of the experts that Expert Experts represents. Call our office to discuss your requirements and to obtain a recommendation that suits your needs and budget.

Expertise in Action

Experts in the ergonomics of retail can be called upon to assist in cases relating to workplace policy, civil planning, signage and safety measures, seating and standing at the point of service, and injuries sustained due to improper ergonomics.

Sample Reports

For some fields of expertise we have some sample sections of de-identified reports. Please contact our office if you are interested in a sample.


The overall cost of expert opinion depends on the services required. Some of the key factors that affect the cost of advice include:

  • The need for a view or inspection of a location
  • The quantity of documentary material to be reviewed
  • Whether there are reports of other experts to be reviewed and commented on in detail
  • Whether there is a need for conferences with the expert either in person or by telephone/Skype
Relevant Articles Five Keys to Mastering PoS Ergonomics in Retail Environments

An article on the importance of PoS ergonomics and how to apply them.

Retail, supermarkets and shopping centres

The Safe Work Australia guidelines on supermarkets and shopping centres, as well as other forms of retail.

How Retail Ergonomics Can Better the Employee and Customer Experience

Outlining the benefits of retail ergonomics to all parties.

Relevant Cases Daghlian v Australian Postal Corporation [2003] FCA 759 (23 July 2003)

A case concerning an employee’s positioning in the store whilst working.


A case concerning the egress from a store in a shopping centre.

State of New South Wales v Charter Hall Retail Management Limited (formerly Macquarie Countrywide Management Limited) and Anor [2019] NSWDC 95 (25 March 2019)

A case concerning an injury sustained by a worker in a retail environment.

Related Blog Articles

A sample of our experts in Ergonomics – Retail (public areas of shops, shopping centres, malls)

Below are short profiles of a few experts with expertise in this field. Please contact our office to discuss your specific requirements and to obtain a recommendation that suits your needs and budget. Expert Experts are experts in finding the right expert for your needs and you pay no more to use Expert Experts than if you searched and found the expert yourself.

  • #ID7335

Ergonomist - Work Health and Safety Specialist expert

ID7335 has over 20 years’ experience and currently works as a Human Factors and Ergonomics (HF/E) consultant advising companies on their systems of work. ID7335 has an extensive background in a number of industries, including healthcare and has frequently advised local health services advising on their safe systems of work including major project review of injuries, OHS advisory and risk management process for clinical aggression and harassment injuries.

Contact us at or give us a call 1300 72 66 55

Expert Experts sources experts in all disciplines for lawyers, insurers, government and industry across Australia


Since 2001 Expert Experts have been helping clients across Australia find the right expert to address their evidentiary requirements across many areas of law.

Let us help you save time and cost.

Contact Details

P.O. Box 20304
World Square 2004, NSW
Phone: 1300 72 66 55
Fax: 1300 72 66 33